Visitors are invited to go though some conversational questions, helping to determine if a prospect has the ability to purchase and is serious about buying. Another vital ingredient, is having the right LIVEchat support team.
Each LIVEchat support team member has been selected because of their enthusiasm, drive and determination along with expertise and excellent ability to communicated and relate with a prospect through using a LIVEchat support window.
Normally most chat vendors use canned responses and try primarily to focus on railroading a prospect into visiting a business or making a purchase. Like any human being, they hate being sold too or forced into a corner and this can result in a negative result. Instead our LIVEchat team are trained to avoid most canned response and focus on giving the human touch as to a robotic conversation. Using a consultative approach when having a LIVEChat conversation with a website prospect, results in higher success.
LIVEchat conversations are now increasingly becoming popular as most people feel more comfortable using text communication as to voice. The same applies when somebody visits a business’s website, the prospect can relate and feel at ease using a LIVEchat service, as it is just like using text messaging on their mobile phone.
For more information about how Dexterity LIVEchat support services can help your business achieve its goals when using a website as part of its marketing arm, contact Dexterity today +1 860 377 1909 or email [email protected]